Frequently Asked Questions

  • Who can come to the Youth Wellness Hub?

    All youth ages 12-25 are welcome. No appointment or referral is necessary.

  • Where is the Hub located?

    You can find us at 1134 Roland St., Thunder Bay. Need help getting to the Hub? Contact us- we may be able to support you with transportation.

  • Do I need an appointment?

    No appointment needed! Drop-in services are available an ime during operating hours. If you prefer, some supports can be booked in advance.

  • How do I access services?

    - In person
    - Over the phone
    - Virtually

    Most services are available on a drop-in basis, unless registration is required.

    Booking ahead is also an option if you’d prefer.

  • Are there any costs?

    All services are free. No ID, health cards, or insurance is required.

    You can access support with or without documentation. 

  • Is it confidential?

    Yes. What you share stays here, unless there is a concern about your safety or someone else's.

    We will always explain what we can and can’t keep confidential.

  • Can I have someone come with me?

    Yes. While the space is for youth ages 12-25, you’re welcome to bring a support person if that helps you feel more comfortable.

    Just chat with a staff member when you arrive or reach out ahead of time.